Intermodal Dispatcher

We are looking for an experienced dispatcher in container and intermodal drayage,
preferably with truck and freight following. A team player, computer skills, able to multi task,
quote rates, answer phones, etc… Familiar with port and chassis free time and with port
systems.

Job Roles & Responsibilities

• Coordinate and dispatch drayage shipments to and from ports, rail yards, and customer locations.
• Schedule drivers efficiently to maximize productivity and ensure timely pickups/deliveries.
• Communicate with drivers regularly to provide load information, routing updates, and resolve issues.
• Monitor shipment status using dispatch software, GPS tracking, and port/terminal systems.
• Ensure compliance with Canadian transportation regulations and company safety policies.
• Liaise with port authorities, terminal operators, customs brokers, and customers for smooth cargo movement.
• Maintain accurate records of driver hours, container movements, and delivery documents.
• Resolve operational problems such as delays, equipment issues, or driver availability conflicts.
• Provide daily status updates and reports to operations managers or customers as required.
• Coordinate container returns, chassis availability, and equipment utilization.
• Prioritize urgent shipments and handle last-minute dispatch changes efficiently.
• Maintain effective communication and relationships with clients and internal departments.
• Ensure documentation such as bills of lading, PODs, and container releases are properly managed.

Qualifications

• Previous experience in a Drayage Dispatch role, preferably in trucking, logistics, or transportation.
• Strong understanding of freight operations, dispatch procedures, or related logistics functions.
• Excellent verbal and written communication skills.
• Proficient with MS Office and or logistics software (e.g., Every8, Loadlink, etc.).
• Ability to handle a fast-paced environment with changing priorities.
• Strong problem-solving skills and attention to detail.